FAQ

Frequently Asked Questions (FAQ)

1. What materials do you use in your jewelry?

All SILVYN jewelry is made with 925 sterling silver and authentic gemstones. We also feature imported pieces from Thailand, Bangkok, Italy, and Turkey—ensuring world-class craftsmanship and premium quality.

2. Do you offer custom jewelry designs?

Yes! SILVYN provides custom design services. You can request bespoke pieces, select your preferred gemstones, or customize styles to create a unique piece made just for you.

3. How should I care for my silver and gemstone jewelry?

To keep your jewelry looking its best:

  • Avoid contact with water, perfumes, and chemicals.

  • Store in a soft pouch or jewelry box.

  • Clean gently with a soft cloth.

4. How long does shipping take?

Shipping times depend on your location:

  • Local deliveries: 3–7 business days

  • International deliveries: 7–14 business days
    We ensure all items are carefully packed to arrive safely.

5. What is your return and exchange policy?

We prioritize customer satisfaction. Returns or exchanges are accepted within 14 days of delivery. Jewelry must be in original condition and packaging. Customized items are non-returnable.

6. Do you guarantee the authenticity of your gemstones?

Absolutely. All gemstones used in SILVYN jewelry are authentic and carefully sourced for quality, brilliance, and authenticity.

7. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

8. How can I contact SILVYN for support?

You can reach us anytime via our Contact Us page, email, or social media. We prioritize prompt and helpful responses to ensure your satisfaction.