Return Policy

SILVYN Return & Exchange Policy

At SILVYN, your satisfaction is our highest priority. We are committed to ensuring that every piece of jewelry you receive brings joy and confidence.

Easy Returns

  • If you are not completely satisfied, returns are welcome within 14 days of delivery.

  • Please ensure the jewelry is in its original condition and packaging.

  • For safety and hygiene reasons, worn, damaged, or customized pieces cannot be returned.

Exchanges Made Simple

  • Prefer an exchange? Contact us within 14 days to select a replacement item of equal value or receive store credit.

  • We are happy to guide you through a smooth and hassle-free process.

Custom & Personalized Jewelry

  • Personalized or custom-made pieces are non-returnable, so please double-check all details before confirming your order.

Hassle-Free Process

  1. Reach out to us via our Contact Us page or email with your order details.

  2. We’ll provide clear instructions for returning or exchanging your item.

  3. Once received and inspected, we will process your refund or exchange promptly.

Refunds

  • Refunds are issued to your original payment method within 5–7 business days after receiving the returned item.

  • Original shipping charges are non-refundable, except in cases of defective or damaged items.

Customer-Centric Promise

At SILVYN, we value your trust and aim to make your shopping experience effortless, secure, and enjoyable. Your happiness with your jewelry is our ultimate reward.